Payment, credits and refunds

This annex to the General Terms and Conditions describes how subscriptions, credits and refunds work.

1. Prices

Prices are listed on the relevant product page and are exclusive of VAT. Belgian VAT is added where applicable. If you are liable for VAT in another EU member state and provide a valid VAT number, we will apply the reverse charge mechanism.

Each paid subscription includes a monthly allowance of AI credits. If you subscribe to multiple products, you will not receive a discount in euros but rather a higher allowance: the combined allowance of your subscriptions is multiplied by a factor that depends on the scope of your subscription. The applicable thresholds and factors can be found when configuring your subscription in your account; we may amend them subject to the same rules as a price change (article 3 of the General Terms and Conditions).

This allowance expires at the end of each monthly period and does not carry over to the next. It is recalculated as soon as your subscription changes. Separately purchased credits and gift credits do not expire (see article 5).

Until September 14, 2026, a bundle discount of 15% (two products) or 25% (three or more) applied to the total amount instead. That discount has been discontinued.

2. Subscriptions and renewal

Subscriptions run on a monthly or annual basis and automatically renew for the same period, unless you cancel before the end of the current period.

For annual subscriptions, we will remind you of the upcoming charge at least thirty days before renewal.

3. Payment

Payments are processed via Stripe. We never see your card details.

If a charge fails, we will retry after a few days and notify you. If payment remains outstanding, we may suspend the service. We will not delete your data while the suspension is in effect; the retention periods set out in the Privacy Policy only begin to run after effective termination.

In case of late payment by a professional customer, interest and the fixed compensation provided for by the Act of August 2, 2002 on late payment in commercial transactions shall be due by operation of law and without prior notice of default.

4. Changing plans

Upgrading can be done at any time and takes effect immediately. You pay the difference for the remaining days of the current period, calculated on a pro rata basis.

Downgrading or discontinuing a product takes effect at the next renewal. The portion already paid for the current period will not be refunded; you retain the features until the end of that period.

5. Credits

Certain features — AI generation, translations, video processing — consume credits.

Credits are consumed at the time of use. The cost of an action is shown before you confirm it.
Credits included with your subscription are reallocated at the start of each new period and do not carry over to the next period.
Separately purchased credit packages do not expire: they remain available until you use them.
Gift or welcome credits are a commercial gesture, have no monetary value and are never paid out.
Credits are not transferable between companies or accounts and are not refunded in cash.

If you use your own API key for an AI provider, you do not consume credits with us: the costs are then charged directly through your account with that provider.

If an AI action fails due to an error on our part, we will credit back the credits used. A result that is technically successful but does not meet your expectations in terms of content does not entitle you to a refund — the processing did indeed take place in that case.

6. Refunds

Subscription fees for a current period are not refunded, except:

when the Service Level Agreement entitles you to it;
when you refuse a new sub-processor as described in the Data Processing Agreement;
when we terminate the agreement for a reason not attributable to you;
when mandatory law requires it.

If you are a consumer, your statutory fourteen-day right of withdrawal applies. If you expressly request that the service start within that period, you acknowledge that you lose the right of withdrawal once the service has been fully performed, and, if you withdraw during performance, you will pay an amount proportional to what has already been provided.

7. Disputes

If something on an invoice is incorrect, please report it within thirty days of the invoice date via mail@marketingmanagers.be, stating the invoice number and what you believe is wrong. We will investigate and correct it where necessary.

8. Free plans and trial periods

We offer free plans and trial periods on an as-is basis. We may modify or discontinue them with reasonable notice. The Service Level Agreement does not apply to them.

If a trial period ends without you taking out a paid subscription, your account will continue to exist with the features of the free plan, or will be suspended if no free plan exists for that product. We will notify you in advance.